Testimonials

 

AlanS-580

02 Mar 2019

First Class Teamwork

A work colleague recommended this company to me and he wasn’t wrong.

From start to finish I received exemplary customer service from Lee and the work was completed on time and at the quoted cost and more importantly in a safe manner.

 

JenniferR-105

16 Feb 2019

25 years of long service.

Three generations of our family have used the services of Copeland & Allerdale over the last 25 years on at least a dozen homes.

Without fail they have been consistently punctual, polite and most importantly honest and professional with the cost and workmanship.

We needed more work after the latest bad weather and just as always Lee was on point and the job was completed quickly and safely and on budget.

Cheers. Jenny.

HaroldD-4

14 Feb 2019

6 Stars

Professional and personal service from Lee and company from first call to removal of scaffolding and cleaning up if garden.

Liked after all aspects of work and kept us updated as required.

More than happy to recommend Copeland and Allerdale Roofing.

DavidJ-878

11 Feb 2019

exellent

cant fault quality of work all done to a high standard always kept informed as the work went along completed in time considering the bad weather at times

Report review

ElisaT-2

30 Jan 2019

Good Customer Service

Velux replacement carried out professionally and with respect to property and neighbours. One to recommend to friends and family.

 

RachelT-190

11 Jan 2019

Recommended 100%

A huge thank you to Lee & Company for the high standards of workmanship and customer care given to my parents when contracted to renew their old leaky roof.

What could have been a stressful time was made to look easy!

Lee looked after all aspects from scaffolding to deliveries and skips.

We received daily updates and a photo diary of progress which was much appreciated.

Marvin and the team worked tirelessly but he took the time answer any questions and always had a smile on his face.

Recommended.

 

JohnI-81

08 Jan 2019

Reliable.

Solid, reliable and straightforward service from this outfit. They answered the phone, provided a written quote and got the work done in a professional and prompt manner, working safely then tidied up afterwards.

At all times polite and considerate to neighbours needing access to cars etc.

No coffees breaks or loud music just good old fashioned customer service.

 

JohnT-758

22 Dec 2018

Highly recommended

Great service, had storm damage and they were very quick to come out and sort it. High standard workmanship.

 

CnB

20 Dec 2018

As good as it gets

Excellent service: called at 1030am; Lee arrived at 1230 to provide quote. Work started at 0800 the following day and all completed within 1 hour.

Fast, efficient and polite. Couldn’t ask for better

 

ChrisH-8116

16 Dec 2018

Great service - amazingly quick. Very pleased customer

These guys were fantastic- really quick to arrange a visit and provide a quote. Once we’d agreed things they were there the same day erecting the scaffold. Constant updates as to how things were progressing and a great job once done. I highly recommend Lee and his team

 

KeithR-151

04 Dec 2018

Excellent job - highly recommended

Great job from Lee, Marvin and the team who spent nearly two weeks with us sorting out our house and garage rooves, Velux windows and fitting of soffits. Answered the phone, turned up when they said, kept us informed and did a highly professional job. Wouldn't accept a cup of tea and preferred to keep working despite some pretty poor weather .

Would definitely recommend.

 

JamieA-2036

03 Dec 2018

Prompt reliable service

Lee was clear and courteous to communicate with, he turned up exactly when he said he would and all work was carried out promptly and to a high standard. Recommended

 

KevinW-393

23 Nov 2018

Highly Recommended

Damaged roof repaired very quickly, efficiently and effectively. What more could you ask for? Would definitely recommend Lee and Marvin.

 

SteveC-639

21 Nov 2018

Happy to recommend.

Superb customer service, prompt, punctual, tidy and honest. Oh, did I forget- professional and diligent too.

 

SallyP-131

09 Nov 2018

Reassuringly Reliable.

A really big thank you for the swift response and subsequent work completed on our home.

In times of need it is reassuring to have reliable and honest tradesmen in your directory and once again during dreadful weather the services of Copeland and Allerdale Roofing came to our rescue.

Lee also recommended a plasterer and electrician and they proved to be excellent too.

We now have three excellent trades on our speed dial!

If you have a roof issue you will be hard pushed to find anyone more reliable than this firm.

 

GaryK-97

03 Nov 2018

Brilliant work

Great firm, answered the phone which is more than most! Great price and super fast to get on with the job, sent pictures throughout so I knew what was going on. Cannot think any more highly of them.

 

RonnieS-25

29 Oct 2018

Recommended. 6 Stars.

I wish all companies had the same attitude displayed by Lee and Copeland and Allerdale. By simply answering the phone and turning up on time to provide an estimate puts them way ahead of the competition.

The standard of work is exemplary. High safety standards and a clean site, considerate to neighbours and easy to approach to discuss the details of the work being carried out.

I forgot to add, very good value too.

We are delighted to recommend Copeland and Allerdale Roofing

 

AllanE-12

23 Oct 2018

Excellent experience.

Exceptional service and attitude from Lee & Marvin.

A good example of a Father and Son team that put the customer first. First on my list should anyone ask me to recommend a roofer!

 

EmilyL-84

12 Oct 2018

Happy to recommend.

Our extended family have been lucky enough to use Copeland and Allerdale Roofing on our homes for more than 25 years. 

Once again we needed their expertise after the recent stormy weather and as usual they were prompt and professional in tending to our dilemma.

Lee arrived on time to provide his written quote and on our immediate approval he set things in motion.

Marvin arrived on the date suggested and carried out an excellent and safe repair of our roof in his usual polite and friendly manner.

This is a really good family ran company that puts customer care and service first. 

Highly recommended.

 

CaroleR-31

03 Oct 2018

Hole in Roof

I went into my loft to bring down a case and I as I opened the hatch all I could see was sky light. The tiles and gone from the point of the roof leaving a gaping hole. All I could see was sky light. The rain was starting and I was panicking. I called Copeland & Allerdale Roofing Services at 16.40 on Monday and spoke to Lea who assured me that all would be good and to stop worrying. He came out on the Tuesday morning at 8.30 and gave me a quote of which I accepted. Lea said he would fix the roof on Thursday. To-day Wednesday, Lea called to say he can fix it to-day and he has. This is what I call fantastic service, efficient, reliable, honest and reasonably priced. I can't thank-you and your team enough Lea, if anyone needs a roofer your the man I will be telling them about. Thank-you

 

DennisR-29

02 Oct 2018

First Class Service.

It is impossible to find a fault in the recent service provided by this company.

From answering our initial call to provide an estimate to brushing up after removal of the scaffolding the work has been exemplary.

A huge thank you for taking the care and the time to ensure what could have been a stressful experience in to we hardly noticed had happened!

 

JimmyT-17

24 Sep 2018

Honest and professional.

We had cause to seek the services of a roofing contractor after the recent storms and having carried out a few internet searches we chose Copeland and Allerdale Roofing to visit and provide a written quote.

Mr Wilson arrived punctually and surveyed the damage to our roof and gutters then provided a concise written quote. 

The quote was competitive and we appreciated Mr Wilson polite but business like attitude so the quote was accepted.

Mr Wilson proposed a day for the work subject to weather conditions and we were happy to leave everything to him.

Having been held up for 24 hours due to high winds Copeland and Allerdale turned up on time, completed the works, tidied up and done an excellent set of repairs without tea breaks or drama. Minor extra work was required due to unforeseen circumstances but this was not charged for as Mr Wilson stuck to his written quote.

A true gentleman and good business man that we now consider a friend too.

LyndonD-5

14 Sep 2018

Chimney and roofing work well done

At very short notice Lee surveyed my chimney/roofing problem, proposed a solution and gave me an estimate which I accepted. The work was speedily and efficiently carried out. Lee was very pleasant and business-like in all respects. I would not hesitate to use this company again.

 

AnnC-154

13 Sep 2018

Copeland and Allerdale Roofing Services - there when you need them NOW

I wouldn't use any other firm. Prompt, efficient, friendly and excellent work

 

DavidW-1364

06 Sep 2018

Velux window installation

I live in Keswick. I had three velux windows fitted by Copeland & Allerdale Roofing Services. Lee and team did a fantastic job. They arrived at the date and time as promised, and in-spite of the poor weather, managed to complete the job earlier than expected. I would definitely recommend them to anyone needing any roofing work doing.

 

RonW-51

01 Sep 2018

Consummate Professionals.

A fantastic example of a family ran company.

They take pride in their work and reputation ensuring 100% customer satisfaction.

Great planning and preparation from start to finish enabling a seamless progression to job completion. 

Punctual early starts and a well ran operation was a joy to observe and one I have told my friends and colleagues of.

Thank you for the excellent customer service and outstanding finish.

 

AllanM-70

23 Aug 2018

Slating and Velux Project

Super reliable outfit.

Quick to respond to enquiry.

Punctually arrived to provide quotation and concise in detail.

On acceptance of quote we were given a start date subject to Cumbrian weather variations.

Once the work was underway we were kept appraised on progress and the area was swept up and tidied at the end of each day.

Lee is a sharp cookie, he doesn’t mess about and will not let you down.

He is precise with the documentation so you know what you are paying for.

Marvin was available to answer any questions and explain the intricacies.

All in all, a good experience and a great project execution.

We look at the Velux and roof with a smile on our faces and are really pleased we chose Copeland and Allerdale to look after the project.

 

GillP-63

19 Aug 2018

Roof tile

Phoned Lee and he went and looked at the problem the next day. He rang us from the property gave a quote and the work was completed the very next day. Excellent service.

 

FrankyR-1

12 Aug 2018

Best experience ever!

Really good experience with Copeland & Allerdale Roofing Services. 

Honest, upfront and reliable.

 

LindsayS-45

08 Aug 2018

A great job well done

Lee, Marvin and the team did a fantastic job in our house. We have huge damp problems in the house so Lee recommended removal of our chimney. They also repaired and waterproofed my neighbour's chimney which was also letting water into our house. They checked and replaced any loose roof tiles and serviced and adjusted our velux windows. The job was started very soon after quoting and was completed within 3 days. The team were professional and very helpful when I asked lots of questions. They showed me photos of the work as it progressed. I would definitely recommend them to anyone needing and roofing work doing. Thank you!

 

AnneL-88

31 Jul 2018

A Rare Find! Thank You!

If anyone is looking for a roofing company which embodies perfect professionalism and expertise, look no further than Lee Wilson and his team (Copeland and Allerdale Roofing).

From start to finish, we were impressed by Lee’s honesty, his obvious specialist knowledge, and his sound advice. His quote was fair and competitive. His approach to the work showed that his interest was in completing work which would meet the high standard of workmanship required. His advice sought to SAVE unnecessary expense, rather than attract it. Lee gave a starting date which he promised to confirm within a couple of days......and he did. The work was started promptly and completed within the timescale (6 days). Each day, the team arrived promptly and worked efficiently throughout. They were a delight to have around the property. Daily updates, including images as the work progressed, was really appreciated. With the work finished to a very high standard, we met the cost. Job done! A rare find, Lee!

MarkE-1082

23 Jul 2018

Outstanding service

Lee and the team provide a consistent, responsive and professional service. I have used them several times over the years for minor roofing and gutter clearance jobs. Excellent value for money as well. I cannot recommend them highly enough.

 

KayleeD-2

13 Jul 2018

Roof Replacement and Velux Window

A good example of a customer focused company that takes pride in the final result.

Easy to approach, eager to answer any questions and super punctual.

We really cannot find any reason to fault Lee and Marvin.

1st class operation and attitude.

Roof repair.
Quick response to quote for roof repair to slating and chimney stack lead flashing.
Arrived on day as promised and finished on time and at the price agreed.
Good outfit and well worth the money.


09 Feb 2018
Very efficient

I would highly recommend, very friendly and knowledgable, gave a competitive quote and came when they said they would (on the dot!) Cracked on with the job in hand and left everything neat and tidy. What more can you ask for! Thanks Lee and the lads!



07 Feb 2018
Look no further.

Very good from start to finish.
Lee is punctual and precise in detailing the schedule.
Marvin looked after the work and was a pleasure to deal with.
An excellent and pleasant experience dealing with this company.
Nothing is any bother, no messing around drinking cups of coffee or playing loud music.
They turn up on time, do the job, tidy up, explain what has been accomplished and leave.
A good example of a family ran business.
Well done and thank you.


01 Feb 2018
Professional Attitude & Value for Money

Extremely happy with our roof repair. It has had a good test with the Cumbrian weather variations and we can report all is well.
Cosmetically, it looks good too.
We chose Lee to look after our work schedule having had four other companies invited to quote.
Lee was very helpful and patient in dealing with our queries and assuring in his manner.
From start to finish he was available to explain the progress and any unexpected problem was swiftly dealt with
The schedule was completed on time and under budget!
We are very thankful for your hard work and pleasant attitude.
Look no further than Copeland and Allerdale RS.


27 Jan 2018
Flat roof extension

Great service and fast too...a rarity in Cumbria! Really helpful with any queries. Very impressive!


26 Jan 2018
Quick and no fuss experience

Had my guttering completely serviced as it was leaking water, they came the next day to inspect, advise and quote on the work, with it being done that following week, and the gutters look and work great! Would recommend again


26 Jan 2018
Real Craftsmanship

Punctual, polite, professional and hardworking team.
They were recommended by a work colleague and I’ll recommend them too.
It’s good to have a reliable family firm providing excellent customer service.
Thank you.


22 Jan 2018
Reliable & Trustworthy

Absolutely super work from this company.
We had a long term issue (3 years!!) with our chimney stack and various slating issues that numerous other “roofers” had supposedly fixed.
So, after asking around and researching we turned to Copeland and Allerdale Roofing Services.
Lee was super quick to respond and explained in detail exactly what was required.
He provided a written quote and we accepted it.
The scaffolding was arranged by Lee and erected on the given date and work commenced on the agreed date.
We were kept appraised on the progress and the job process.
I can happily report that after a Winter of wet weather the chimney is dry and cosy and Lee has got our problems sorted.
If only we had contacted this superb company 3 years ago we would have saved a lot of £££’s and stress.
Look no further.


17 Jan 2018
Fantastic Service

Brilliant from quote to completion. Thank you


12 Jan 2018
Could not ask for more!

Great lads who arrived on time and got started. No cups of tea!
Took time to explain how they rectified our roofing issues then tidied up and off they went.
Fuss free, no drama and made everything look easy.
Could not ask for better service.
Cheers, Chris.

07 Jan 2018
Great service

Great friendly guys. Work carried out to plan and explained well. Will use again. Thank you.


07 Jan 2018
Lee Wilson, boss at Copeland & Allerdale Roofing Services, is a genius. Read on.
..
Dear Potential 'Roofing' Customers,
What can I say, except that Lee Wilson, of Copeland & Allerdale Roofing Services, is a genius? Lee was recommended to us by our 'holiday cottage' neighbours, over Christmas (they had had 'leaky' roofing work done by Lee in December 2017). We decided to email Lee on 27th December (when every other 'expert' is on holiday). Lee came to see us at 8.45 am i.e. not late, but fifteen minutes EARLY! He checked out our roofing issues and told us what needed to be done. He quoted there and then (he even gave us a discount). We all agreed DATES i.e. a few days later. Amazingly, the jobs have already been COMPLETED (with a further discount as some materials ended up being 'cheaper') and it's only 7th January 2018! During the 'roofing process' Lee send us 'process' photographs. What is more, Lee Wilson is a personable chap and totally HONEST. He is passionate about getting your roof sorted so that YOU are HAPPY, can RELAX and DRINK COFFEE/TEA. Fiona Pearson :)
 

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Highcroft House, Tallentire, Cockermouth, Cumbria CA13 0PR
Office (24 hours): 01900 828000 Mobile: 07976 635621 Whitehaven Depot: 01946 590999
Email:laallee@hotmail.com
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